At Fixz Eazy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or use our appliance repair services.
we recognize the importance of your privacy and are committed to ensuring that your personal data is handled responsibly and transparently. Our appliance repair service is built on trust, and protecting your personal information is a key part of maintaining that trust. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your information.
The purpose of this Privacy Policy is to inform you about the information we collect during your interactions with us, whether online or offline. It explains how we use this information to provide our services effectively while maintaining your privacy. By choosing our services, you consent to the practices outlined in this policy.
We are committed to adhering to applicable data protection laws and regulations to ensure the safety and security of your information. This policy applies to all users of our website and services, regardless of location, and serves to clarify our commitment to ethical and legal data practices.
We may collect the following types of personal information:
We collect personal information to provide you with the best possible service experience. The types of information we collect include your name, contact details (such as email address, phone number, and physical address), and details about the appliance requiring repair. This allows us to schedule repairs efficiently and ensure a smooth service process.
Information is collected through various methods, including website forms, phone calls, and emails. For example, when you fill out a service request form on our website, we gather your details to contact you and confirm the service appointment. Similarly, phone and email inquiries may require you to provide relevant details for us to address your concerns effectively.
We also collect non-personal information, such as website usage statistics, to understand how users interact with our platform. This helps us improve our website’s functionality and tailor it to better serve our customers. All data collection is conducted transparently, with your knowledge and consent.
Your personal information is used to:
The primary purpose of collecting your information is to deliver our appliance repair services effectively. By having accurate contact and appliance details, we can ensure timely scheduling and execution of repairs. Additionally, we use this information to communicate updates, such as service confirmations or changes, to keep you informed throughout the process.
We also use the data to provide customer support, whether it’s answering inquiries, resolving issues, or processing refunds. Your feedback and interaction data help us enhance our services, ensuring we meet and exceed customer expectations. Personalized communication, based on your service history, allows us to provide a seamless experience.
Beyond direct service provision, the information may be used for internal purposes such as auditing, data analysis, and research. This helps us improve operational efficiency and identify trends that guide the development of new features or services, further improving your experience.
We do not share your personal information with third parties unless it is necessary to fulfill your request, comply with legal obligations, or protect our rights.
Your personal information is treated with the utmost confidentiality. We do not sell or rent your data to third parties. However, certain third-party service providers, such as payment processors or subcontractors, may require access to your information to fulfill specific aspects of our service. These third parties are contractually obligated to protect your data and use it only for the intended purpose.
There are limited circumstances under which we may disclose your information, such as complying with legal obligations or responding to lawful requests from authorities. For example, if required by law, we may share information to protect our legal rights or ensure public safety. Such disclosures are rare and handled with strict adherence to privacy laws.
We may also share anonymized or aggregated data with partners to analyze service performance or improve operational strategies. This data cannot be used to identify individual users and serves only to enhance the overall service quality we provide.
We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Ensuring the security of your personal information is a top priority. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Regular security audits are conducted to identify and address vulnerabilities proactively.
Access to your personal data is restricted to authorized personnel who need it to perform their job responsibilities. These individuals are bound by confidentiality agreements and are trained in data protection practices to uphold the highest standards of privacy and security.
While we strive to implement robust security measures, no system is completely immune to potential threats. We encourage users to take precautions when sharing sensitive information online and to report any suspicious activity related to their personal data immediately.
You have the right to access, update, or delete your personal information. These rights empower you to maintain control over your data and ensure its accuracy. To exercise these rights, Please contact us at the details below to exercise these rights, and we will respond promptly to your request
In addition to access and correction rights, you may also request restrictions on how your data is used or shared. For example, if you wish to limit communication to essential updates only, we can accommodate your preferences. These options are part of our commitment to respecting your privacy.
If you believe your data has been handled improperly, you have the right to file a complaint with a data protection authority. While we strive to resolve any concerns internally, this external avenue ensures your rights are fully upheld.
Our website may contain links to third-party websites for informational purposes, such as appliance brand pages or industry blogs. While we strive to link only to reputable sources, we cannot guarantee the privacy practices of these external sites, We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.
These third-party links are provided as a convenience and do not imply endorsement of their content or services. Users are encouraged to exercise caution and discretion when navigating to external websites from our platform.
We are not responsible for any issues arising from interactions with third-party websites, including data breaches or misuse of personal information. Your use of these external links is at your own risk.
Our services are designed for adults and are not intended for children under the age of 18. We do not knowingly collect personal information from children, and any data submitted by a child will be deleted upon discovery.
Parents or guardians are encouraged to monitor their children’s online activities to ensure their safety. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
By using our services, you confirm that you are at least 18
We may update this Privacy Policy from time to time. Please review this page periodically for any changes to stay updated on our policies and security measures and content information.
If you have any questions or concerns about this Privacy Policy, please contact us Using any of our contact informations listed below for clarity of service and general clarification. Don’t hesitate to contact us if you have any questions related to our services or require any additional assistance from us:
Email: fixzeasy@gmail.com
Phone:+164-7531-5003